Frequently Asked Questions
We've done this FAQ to answer a few questions that our customers often ask us:
Q: What is the advantage of hiring a professional cleaning service instead of an individual?
It may seem like it is cheaper to hire an individual cleaner, but in fact they are many more things to keep in mind. When you factor in the
entire experience of having your home or office cleaned by Hire a Maid is a great value. Think of it like this:
Professionally trained teams, high quality equipment, and a one of a kind cleaning system that allows us to give you a great cleaning at a
great price!
Q: What hours do you provide your cleaning services?
We provide all of our cleaning services 24 hours a day, 7 days a week.
Q: What type of services does Hire a Maid offer?
Hire a Maid offers a customised cleaning schedule to fit the special needs of each client's home or commercial property. Services provided
include commercial cleaning, home cleaning, carpet cleaning, spring cleaning, end of tenancy (move in/move out) cleaning and other specialized cleaning services like oven and fridge cleaning too! We do everything cleaning related!
For regular cleaning, schedules can be daily, weekly, fortnightly or monthly based on your requirements.
Q: Do I need to provide vacuums, brooms or other cleaning equipment and supplies?
At Hire a Maid we provide everything you will need for a great home or office cleaning. We use the entire line of the eco-friendly products
which are the safest and most effective products in their category. We bring all of the sanitized tools and equipment, as well as our HEPA
filtration " vacuum cleaners. This saves you a lot of time and money. At Hire a Maid, we take care of all these details so you can focus on
more important things in life.
Q: Do you have a guarantee on your service?
At Hire a Maid, we want to make sure that you are 100% satisfied with every visit we make to your home or office. Our promise to you is
100% Satisfaction Guarantee. If you are not satisfied with the work we have performed in your home or office, please inform us within 24
hours of your clean and we will re-clean the area or correct the situation to your satisfaction.
Q: What is your service area?
We service Auckland wide including Rodney, Waikato and Christchurch.
Q: Do you use safe cleaning products?
We are committed to using cleaning products that are healthier for you, your family, your pets and the environment. We use the entire line of
the eco-friendly products, which are the safest and most effective products in their category.
Q: Do you do laundry and ironing?
Yes, we can do your laundry in your home while providing cleaning services or you can use our drop-off, pick-up laundry services. Please enquire for more details by emailing us on enquire@hire-a-maid.co.nz or calling us.
Q: I need to record my business expenses. Can you provide with invoices and statements?
Yes, we will supply these to you with GST invoices, service description and address for your business tax deduction.
Q: Will I have the same cleaner every visit?
We do take every step to ensure you have the same cleaner every time we visit, but our cleaners are only human, and there are sicknesses
and vacations. In such cases we may have to send a different team. Generally speaking though, you'll keep the same cleaner. That is,
providing that you are happy with your cleaner. If not, give us a call and we'll either speak to your cleaner on your behalf or find a
replacement one for you.
Q: Do your cleaners speak English?
Yes, unlike most other cleaning companies, all of our cleaners speak and read English.
Q: How do I book a cleaning?
Please refer to our “Get a Quote“ page https://hire-a-maid.co.nz/get-a-quote by clicking the corresponding link in our top navigational area or call us directly at 0800 110 095. You can also email us on enquire@hire-a-maid.co.nz
Q: Is it a problem if I have pets in the house?
If you inform us about this beforehand, we will make sure we send you a cleaner who does not mind working around animals.
Q: Are you insured?
Yes we are, at Hire a Maid we understand that you want the peace of mind to know that if the unthinkable happens you and your home or
office are protected. You don't want someone working in your home or office without comprehensive liability insurance.
Q: What is the cancellation policy?
Residential: although a 7 day notice is appreciated, we must at least have a 24-48 hour notice prior to cancelling or re-scheduling service. You can do so by simply emailing us on enquire@hire-a-maid.co.nz or calling us if urgent on 0800 110 095 or 021 610 092. If Hire a Maid does not receive a notice 24 hours prior to your cleaning it will result in a $40.00 cancellation fee. Being on the schedule means that we are reserving a time slot for your home or office, and if cancelled last minute we have no way of filling that spot and the arrival times for other customers change at the last minute.
Commercial: same applies as Residential, except if a commercial contract is in place, a 30 day written notice is required and contract terms
will apply.
Q: What if something gets broken when my home is cleaned?
We treat your home with the greatest care; however, should an accident or breakage occur while we are in your home, we will contact you
as soon as possible and we will make every effort to have the item repaired or replaced if it cannot be repaired.
Q: How long do I need to leave my carpets to dry out after I have had a carpet cleaning service?
Normally it is between 2 to 4 hours, but it all depends on how dirty the carpets are and how thick the pile is. However our cleaners should be
able to advise when they come to your property.
Q: What do your cleans involve?
You can see the tasks we perform on our “Services” pages but please note that these are simply guidelines, and we are very happy to take special instructions.
Q: How long will it take to allocate me a cleaner for my house or my office on a regular basis?
When you need someone at short notice, we will always try to get someone to you as soon as you want. Sometimes we can even manage
this the same day if urgent, otherwise we can do it within a day or two, depending on how it fits in with our cleaning schedules.
Q: How many cleaners will it take to clean my property?
Regular domestic cleaning is usually performed by one-two cleaners depending on the job, but we will often send in multiple cleaners for End of Tenancy Cleans, Spring Cleans and commercial properties.
Q: Are your cleaners male or female?
We have both women and men working for us as cleaners, and can provide either for you on request.
Q: Does your carpet and upholstery cleaning service remove stains?
We cannot guarantee 100% stain removal, but both our carpet and upholstery cleaning have proved very effective at doing this in the past.
Q: Do I get locked into a contract?
Not for home cleaning, however in most cases we do require a signed contract for commercial cleaning.
Q: What if my cleaning falls on a holiday?
If your scheduled cleaning falls on a statutory holiday we will contact you to reschedule.
Q: What if I have holidays plans and do not want to have my home cleaned while I am away?
If you have holiday plans and need a temporary pause your cleaning services, please call or email us to make arrangements. We will
put your cleaning on hold until you are back from your holiday.
Q: Do I have to do anything before the cleaning?
We ask that you take a few minutes the night before your scheduled cleaning to tidy. This will allow us to devote all of our time in your home
to cleaning which will result in giving you the best value for your cleaning fee. We are here to help you so please contact us to discuss your
individual preferences.
Q: Who do I contact if I want something extra done or if I want to change the day of my cleaning?
You can contact our support team on enquire@hire-a-maid.co.nz or 0800 110 095 / 021 610 092 if urgent and they will assist you with any request to add extras.
Q: Why choose Hire a Maid cleaning service?
We have a cleaning solution for any budget, and guarantee our work.
Q: Do the cleaners know what needs to be done in my home?
Because everyone’s cleaning needs are different and what may be clean to one client may not be clean to another, we have customer
detail forms or cleaning checklists for every client in order to instruct our cleaners on what needs to be done in each home or office.
Q: Do you offer Gift Vouchers?
We sure do! Please email our Support Team on enquire@hire-a-maid.co.nz and they can arrange a gift voucher for you. You can also visit our “Contact Us” page in this website and submit an enquiry by selecting the “gift voucher” box with your details.