Hire a Maid Privacy Policy & Terms of Use

Effective Date: 17 April, 2016
Last Updated: 15 January, 2025

1. Introduction

This Privacy Policy explains how Hire a Maid ("we", "our", "us") collects, uses, discloses, and protects your personal information when you use our website (www.hire-a-maid.co.nz) and related services.

We are committed to protecting your privacy in accordance with the Privacy Act 2020 (New Zealand).

2. What Information We Collect

We collect personal information that you provide to us in our “Get a Quote” or “Contact Us” page, including but not limited to:

  • Contact information – name, phone number, address, and email

  • Booking details – preferred dates, times, and service instructions

  • Payment details – processed via a secure third-party gateway

  • Account info – usernames, passwords, communication preferences

  • Technical data – IP address, browser type, cookies, and usage analytics

3. How We Use Your Information

We may use your personal information to:

  • Facilitate bookings and manage services

  • Communicate with you (e.g., service reminders, updates)

  • Process payments securely

  • Improve our services and website experience

  • Comply with legal obligations

4. Sharing Your Information

We may share your personal information with:

  • Independent contractors/franchisees or cleaners for service delivery

  • Third-party payment processors (e.g., Ezidebit)

  • IT and marketing service providers we use to operate our platform

  • Legal authorities when required by law or in the event of disputes

We do not sell your personal data to third parties.

5. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

  • Improve user experience

  • Analyse how visitors use the site

  • Offer personalised content and advertising (if applicable)

You can manage or disable cookies in your browser settings, though this may impact functionality.

6. Data Storage and Security

We store your personal information securely using appropriate safeguards where possible (encryption, access controls, etc.). However, no internet transmission is 100% secure. You use the Site at your own risk.

7. Access and Correction

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or outdated information

To do so, contact us at: enquire@hire-a-maid.co.nz or 0800 11 00 95

8. International Transfers

If we store or process data outside of New Zealand, we ensure that the overseas provider complies with privacy laws that offer comparable safeguards.

9. Retention

We retain your personal information only as long as necessary to fulfill the purpose it was collected for, or to meet legal and business requirements.

Website Terms of Use

1. Introduction

These Website Terms of Use (“Terms”) govern your use of the Hire a Maid website (the "Site") available at (www.hire-a-maid.co.nz). By using our Site, you agree to these Terms and our Privacy Policy.

If you do not accept these Terms, please do not use our Site or services.

2. Use of Our Site

You agree to use the Site for lawful purposes only. You may not:

  • Attempt to gain unauthorised access to the Site or its systems

  • Reverse-engineer or copy the Site content

  • Harass or interfere with other users or service providers

  • Use the Site for fraudulent or harmful activity

3. Booking Services

Through the Site, you can request cleaning services. You agree to:

  • Provide accurate and complete information

  • Pay for services as agreed upon during booking

  • Treat all cleaners and our office staff with respect and fairness

We reserve the right to decline, cancel, or reschedule bookings in our sole discretion.

4. Payments

Payments must be made in full at the time of booking unless otherwise agreed. All payments are processed through secure third-party payment providers. We do not store your payment card information.

5. Cancellations & Refunds

Cancellations must be made at least 48 hours in advance prior to the scheduled cleaning time to avoid charges. Any cancellation request or rescheduling of service must be made directly to Hire a Maid office and not the cleaners. Request can be made via email on enquire@hire-a-maid.co.nz or 0800 11 00 95. Hire a Maid Office will then coordinate and liaise your request to the cleaning team. Refunds are subject to our Terms & Conditions provided to you when you cleaning services are confirmed.

6. Intellectual Property

All content, branding, logos, and website design are the intellectual property of Hire a Maid or its licensors. You may not copy, reproduce, or distribute any materials without written permission.

7. Limitation of Liability

To the maximum extent permitted by law:

  • We are not responsible for any loss, damage, or injury arising from your use of our Site or services.

  • We do not guarantee the quality, safety, or conduct of cleaners who are independent service providers.

  • Your use of the Site is at your own risk.

8. Indemnity

You agree to indemnify and hold harmless Hire a Maid, its directors, employees, contractors, and affiliates from any claim or demand arising from your use of the Site or your violation of these Terms.

9. Termination

We reserve the right to suspend or terminate your access to the Site at any time for any reason, including breach of these Terms.

10. Changes to Terms

We may update these Terms from time to time. The latest version will always be available on our Site. Continued use of the Site indicates your acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of New Zealand, and any disputes will be resolved in the courts of New Zealand.

12. Contact Us

If you have any questions about our “Terms of Use” or “Privacy Policy”, please contact us on:

📧 Email: enquire@hire-a-maid.co.nz
📞 Phone: 0800 11 00 95 or 021 610 092
🌐 Website: www.hire-a-maid.co.nz